Redken Symposium Event Design And Production
Our brief was to make the world’s largest hair care industry single-manufacturer event even better
Redken Symposium Event Design And Production
Transforming Events into Unforgettable Experiences

The event brief and objectives

 

For over 30 years, L’Oréal USA has delivered an iconic three-day event in-house. In 2019, they trusted Wolf & White to take it further. We did exactly that.

 

The brief was clear. Take the world’s largest haircare event from a single manufacturer and make it better than ever.

 

Redken Symposium brought together 10,000 passionate members of its community. From salon professionals to emerging talent, influencers, media and celebrity stylists, this was a loyal and diverse audience ready to be inspired.

 

The goal was to strengthen loyalty while driving new business. And because this audience knows how to celebrate, the entire experience was elevated with bold, high-energy moments inspired by New York glamour.

 

Designing an immersive brand experience

 

Redken was born in New York. Its identity is rooted in the energy, attitude and edge of the city.

 

So we stayed true to that.

 

Authenticity led every creative decision. We transformed Las Vegas into a version of New York, bringing the brand’s spirit to life across every touchpoint.

 

From immersive event design to content and event production, the experience felt consistent, confident and unmistakably Redken.

 

We created a seamless environment where brand storytelling, education and entertainment worked together to engage every guest.

 

Event production and delivery at scale

 

We produced a large-scale, high-impact brand experience designed to engage, educate and excite.

 

  • A grand opening arena show that brought New York to Las Vegas
  • Redken music festival with headline acts on an arena scale
  • 216 tailored education sessions with up to 1,000 attendees per class
  • 16,800m2 immersive retail and experiential expo space
  • Exclusive VIP lounge for 2,500 elite salons
  • Full delivery across content, branding, production, build and 801 staff

What results did the event deliver?

 

Success was measured through a clear, structured evaluation:

  • Post-event attendee surveys
  • Staff feedback surveys from Redken and Wolf & White
  • Social media analytics and media performance
  • Sales and retention tracking over 12 months
  • Year-on-year ticket and budget comparison

The impact was clear:

  • Increased ticket sales by 27%
  • Increased market share year on year by 0.65%
  • 11.7 million social impressions
  • 97.5% average satisfaction score
  • 7% increase in account retention

As an award-winning global brand engagement agency, we create experiences that people remember. Get in touch today.

Client
L'Oréal USA
Brand
Redken 5th Avenue
Event
Redken Symposium
Location
Las Vegas
Attendees
10,000 Customers
Event Highlights
L’Oréal – PPD
next project
L’Oréal – PPD
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“You truly rocked it. Thank you! You ticked every box and exceeded our expectations for your particular brand of authentic partnership and can-do, make-it-happen attitude.”
Global President American Brands, L’Oréal USA
“Sending you BIG THANKS for such an amazing job! We have had nothing but great feedback from the event you are great partners, and I am grateful for you all! Looking forward to more amazing moments with you!”
Marketing Manager, Wella UKI

“And thank you to the whole W&W team. You are wonderful partners and we are all so pleased with the outcome of the event, rain and all!”

Events Director, CBRE
“Thank you to the entire W&W team for the creativity, collaboration, pre-work, on- site work & execution of plan!  It was such an amazing show and entire event! Thank You, Thank You for helping us to inspire this industry!”
VP Education USA, Redken
“Where do I start to explain our gratitude for everything you did for us during this one-in-a-lifetime event. You made everything we asked for come true and placed our brand front and centre.”
Head of Special Events, Fortnum & Mason
“We had big dreams and you made it so easy to achieve them. Our brand is still buzzing on everyone’s lips and we are so forever grateful.”
Brand Director, L’Oreal Paris
“Meeting Wolf & White was serendipitous but will be nothing but a long-term relationship moving forward. Please give everyone thanks and hugs. We miss you all already.”
Brand Manager, GhD